Privacy Policy
How we collect, use, and protect the information you share with Mediverse Health.
Who we are
Mediverse Health ("Mediverse," "we," "us," or "our") operates the website at www.mediverse.health and provides multi specialty medical care from our Oak Brook, Illinois clinic. This Privacy Policy describes the information we collect when you visit our website, contact us, or receive care, and the choices you have about that information.
Information we collect
Information you give us. When you fill out a contact form, request an appointment, or submit a B2B partnership inquiry, we collect the information you provide. This typically includes your name, email address, phone number, organization (for partnership inquiries), and the message you send us.
Information we collect automatically. Our web server logs basic technical information including IP address, browser type, the pages you view, and the date and time of your visit. We use this information to operate the site, prevent abuse, and understand how visitors use our pages.
Health information. Health information you share with our clinicians during care is protected by federal and state health privacy laws, including HIPAA. Our HIPAA Notice of Privacy Practices governs how protected health information is used and disclosed for treatment, payment, and healthcare operations. A copy is provided at your first visit and is available on request.
How we use information
- To respond to inquiries and schedule appointments.
- To coordinate care with our partner facilities and providers.
- To operate, maintain, and improve our website.
- To send service related communications such as appointment confirmations.
- To comply with legal and regulatory obligations.
How we share information
We do not sell your personal information. We share information only as needed to provide care or operate our business, including:
- With clinicians and staff who are involved in your care or in answering your inquiry.
- With service providers (for example, scheduling, hosting, and email vendors) who act on our behalf and are bound to protect your information.
- When required by law, regulation, court order, or to protect the safety of our patients, staff, or others.
Cookies and tracking
Our site uses a small number of essential cookies to keep the site functioning correctly. We do not use advertising trackers and we do not sell visitor data. You can disable cookies in your browser; some site features may not work as expected if you do.
Data security
We use industry standard administrative, technical, and physical safeguards to protect the information we hold. No system is ever perfectly secure; if you believe your information may have been compromised, please contact us immediately.
Your choices
You can update or delete information you have submitted by contacting us at info@mediverse.health or (888) 632 1240. For requests involving protected health information, please ask us about our HIPAA patient rights process.
Children's privacy
Our website is not directed to children under 13 and we do not knowingly collect personal information from children under 13 through the site. Pediatric care is provided in person and is governed by the same HIPAA protections as care for adults.
Changes to this policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page shows when the policy was most recently revised. Material changes will be highlighted on the site.
Contact us
Questions about this Privacy Policy or how we handle your information? Reach out:
- Email: info@mediverse.health
- Phone: (888) 632 1240
- Mail: Mediverse Health, 2210 Midwest Rd Suite 111, Oak Brook IL 60523